Dieffenbachia Camouflage

We offer a one-time exhange on any plants purchased online through our in-store pickup within 7 days of your purchase. Once you pick up your order from Garden Works you are stating that you are happy with your plants. If you are unhappy with the plant that was pulled for you, you may exchange it for another of the same type. If you would like to cancel your order, you may do so ONLY at the time of pickup. Once you leave the store, you are stating that you are happy with your plant and it is then only eligible for an exchange with a valid receipt within 7 days of pickup.

 

Garden Works promises healthy plants that have received our professional care and maintenance. We also offer free advice from our expert team of horticulturists on planting and proper plant care. We cannot, however, guarantee our plants in any way once they leave the store. We do not have the ability to control weather, plant predators, airborne plant diseases, soil and planting location, nor the care the plant receives once it leaves our store. For this reason, we can only accept returns on healthy plants in their original pots within 7 days of purchase (if you bought too many for example).

When can I expect my plant to be ready?

Most orders are ready for pick-up within 6 business hours of you placing your order. At the longest, your order will be ready 24 hours after you place it. Please note all orders placed on Saturday will be processed on Monday. You will receive a notification email when your order is ready for pickup. Remember to wait for this notification before heading to the store. Don’t forget to bring your printed or digital copy of the order confirmation email.

 

Will my plant look like the one on the site?

Each plant is a living, breathing individual. Plants of the same type will have slight variations in color, texture, finish, and size - no two are exactly alike! When you place your order, a trained staff member will pull the healthiest and most aesthetically pleasing plant we have on hand. We ask that you please also remember that while we do our absolute best to ensure that pictures render true-to-life on screen, the colors you see will depend on your computer monitor.